This option is perfect for startup's, entrepreneur's, sole practitioners or any small business that has too many irons in the fire. Your clients receive immediate responses from a menu of options that guide users to the answers they want and need now. MMS allows for an upgraded text adding pics, gifs & 4K videos. You can also "Join-In" to chat at ANY time
We provide a user friendly web portal for your staff to chat with clients in their own words. When staff is away, menu driven responses continue to support your customers. Alerts can be sent regarding prescription delivery, completed projects, approaching deadlines or an upcoming pet grooming.
Tell us your needs and we will craft the campaign.
Busy offices consistently miss large volumes of calls each day. Using menu driven responses can reduce call volume by 60%. When client needs are urgent or require advanced support, our Live Agents take over and can assist with medical, legal, accounting or any other type of business needs. We become an extension of your business and ensure client confidentiality as well as HIPAA compliance.
We work directly with Telco's and Carriers to enable your office number, 800# or Short Code for SMS/MMS texting services. Your clients will easily recognize the messages are coming from you. This does not alter your phone service/dial plans.
* $300 one-time carrier activation fee for 10DLC/Toll Free
* $2,000 one-time carrier activation fee for Short Codes
*5000 SMS credits included per month. Overage billed at the end of each month
Live Agents Plan
** $1,995 (SMS Campaign Design, Custom Auto-Responders & Live Agent)
** $995 campaign document workflow (building your messages, images, pics, url links, etc)
** $5 mo. fee per customer supported by Live Agent
** Real-time data requires an API for an additional fee, or EMR credentials
** We enter into a HIPAA Business Associate Agreement
1 credit = $0.05 (SMS = 1 credit) (MMS = 3 credits)
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